ETR Insights presents an interview with the Director of Technology for a small industrial manufacturing enterprise, who discusses the transformative impact of AI/ML on their operations, in particular Microsoft Copilot. While data security remains top of mind, our guest anticipates broader adoption of AI across manufacturing to enhance productivity, manage complex product lines, and mitigate staffing shortages. AI/ML is accessible without the substantial investment required for RPA, enabling small to medium-sized enterprises to compete more effectively.