In addition to being responsible for managing critical consumer infrastructure, IT and telco providers face high levels of industry regulation. Security and privacy are a constant concern. Consumers expect IT and telco providers to take their data management seriously and adhere to regulations such as the General Data Protection Regulation (GDPR) in the European Union, the Federal Information Security Management Act (FISMA) in the United States, and the Consumer Data Right (CDR) in Australia. These concerns translate to a strong focus on the adoption of security and compliance policies, data controls, and user privacy. Additionally, consumers expect to engage with IT and telco providers not just online but via their mobile devices. This mobile-first expectation requires organizations to provide an optimal digital customer experience (DCX) and seamless connectivity. Read more>>
