Newsletter

ETR reviews its latest TSIS data and trends for select companies reporting earnings next week; read on as we analyze Zscaler, Gitlab, and UiPath in more detail.

ETR recently ran another survey iteration to assess the possible impact of strong emotions in our first CrowdStrike outage survey, repeating all five questions from one month ago. On top of this, we asked new inquiries about the past few weeks, including alternative vendors evaluated and compensation for operational impacts. Like our flash survey from July, nearly three-quarters (73%) of respondents are from large organizations, including a quarter (25%) from Global 2000 firms. Of 100 total respondents (roughly 2/3 are repeat respondents from July), 98 cited impacts from the failure. All but one are still using the Falcon platform, which is unsurprising given the complexity, time, and cost involved with replacing an endpoint security vendor.

In the wake of the recent global IT outage, ETR collected feedback and testimonials from CrowdStrike customers detailing their experiences during the incident that was caused by a faulty update. In this report, we analyze IT decision-maker (ITDM) perceptions of CrowdStrike’s rollout failure and response to the incident, focusing on trust, operational impacts, effectiveness of communication, recovery efforts, and considerations for future utilization of CrowdStrike’s services. The global incident had varying degrees of impact, with some enterprises experiencing minimal disruptions and a quick recovery, while others faced significant downtime, impacting critical services and leading to financial losses.

We turn to the final week of earnings before Labor Day Weekend, with plenty of off-calendar software companies still left to report. This week, we highlight ETR’s data behind Salesforce and Okta from our most recent July 2024 Technology Spending Intentions Survey (TSIS).

Key Takeaways

• A slight improvement in second-half spending intentions for Snowflake, along with strong overall Net Score among large customer cuts, after last quarter’s beat-and-raise result
• Palo Alto Networks has seen a 12-percentage point increase among Global 2000 customers compared to our last second-half survey, pointing to traction with its aggressive platformization strategic approach
• Net Score for Workday remained stable and strong overall compared with our last 2H survey, though Adoption indications ticked down incrementally compared to historical levels

ETR’s recent drill down surveyed shared customers of both Databricks and Snowflake to understand their platform usage and attitudes toward each company’s vision, as well as thoughts on governing open data. The full report offers a comprehensive look at the usage and perceptions of the two popular platforms and a detailed analysis of how customers are utilizing each, as enterprises are increasingly relying on advanced data management and analytics tools. While this summary provides some key insights, the complete survey results are available on the ETR Platform and deserve closer examination.