ETR recently hosted an industry panel featuring IT executives from healthcare, software development, hospitality and entertainment, and global industrials sectors, providing feedback on data and themes explored in ETR’s recent Observatory report on UCaaS tools and the accompanying Market Array data set. Panelists discuss the continued utility of Unified Communications as a Service (UCaaS) post-pandemic, concerns around integration and compatibility, the impact of AI, vendor-specific challenges and preferences, and the future of UCaaS innovation. Read more>>
