In this ETR Insights interview, the CIO and CISO of a small nonprofit medical research enterprise discussed how his organization is trying to leverage optimal value from their existing IT portfolio, while reducing spend where possible across SaaS workflows and cloud. He expects that current efforts to ramp up RPA and machine learning and artificial intelligence will help to reduce spend in time. He sees RPA and ML/AI as means to the same end: “essentially [they are] trying to solve the same business use case – automation or removal of excess resources, whether human or otherwise.”
