ETR Insights recently interviewed the EVP of Technology Services for a large technology enterprise, who spoke at length about the need for companies to carefully consider and deploy SaaS licensing, leveraging existing enterprise agreements, and root out redundant licensing to optimize cost and flexibility. The discussion includes how integrated offerings by platform providers like SAP and Microsoft may threaten SaaS vendors and forecast further consolidation among traditional call center players as organizations migrate to UCaaS, but also note that feature-rich, niche providers like Smartsheet may still be the best choice for small and medium-sized enterprises.
