In the wake of the recent global IT outage, ETR collected feedback and testimonials from CrowdStrike customers detailing their experiences during the incident that was caused by a faulty update. In this report, we analyze IT decision-maker (ITDM) perceptions of CrowdStrike’s rollout failure and response to the incident, focusing on trust, operational impacts, effectiveness of communication, recovery efforts, and considerations for future utilization of CrowdStrike’s services. The global incident had varying degrees of impact, with some enterprises experiencing minimal disruptions and a quick recovery, while others faced significant downtime, impacting critical services and leading to financial losses.
