On the day of the outage, ETR conducted a real-time CrowdStrike flash survey of 100 IT decision makers to capture the initial impact and reaction to the global IT outages caused by the company’s update on Microsoft Windows. Nearly three-quarters (74%) of respondents were from large organizations, including a quarter (25%) from Global 2000 firms. This article provides some key takeaways and customer quotations from the initial survey. ETR plans to run another survey of CrowdStrike customers in the coming weeks to gauge the difference in sentiment and ascertain the remediation and recovery aspects related to this outage.
