Customer Experience Mgmt. (CXM) Panel

By client demand, this ETR Insights webinar focuses on the customer experience management (CXM) space. Our panelists include: the Director GIS Infrastructure for a large publishing and content enterprise; Vice Chancellor Information Services for a large higher education enterprise; CTO for a large travel and hospitality enterprise; and the Digital Transformation leader for a large IT telco enterprise. The summary below delivers the key takeaways from the panel, including product evaluation, spend patterns, and competitive positioning among the major CXM vendors.